FAQ

Q: What is the minimum number of miners?

A: Just one miner gets you started.

Q: Can I visit your data center(s)?

A: Absolutely! We love giving tours. Just let us know your preferred date in advance and we will provide security clearance for access. 

Q: What services do you provide?

A: We provide ASIC miner hosting and we perform minor repairs such as replacing fans and power supplies. 

Q: Which forms of payment do you accept?

A: We accept crypto, credit card and ACH payments. 

Q: How do I sign up?

A: After you generate a quote online, there is an option to accept the quote which will generate a service order to sign up. Then, all you have to do is configure and send us your equipment.

Q: Will you host older mining hardware?

A: Yes, we will accept older ASIC mining hardware if it is in acceptable condition. We retain the right to refuse any equipment due to safety concerns. 

Q: Do I pay for the shipping of my equipment to your location?

A: Yes, all shipping and customs (when applicable) of antminers to and from our data mining farm must be prepaid.

Q: Do you offer insurance?

A: No. You are required to have proof of insurance or sign a waiver prior to bitcoin miner hosting with us. 

Q: Is there a set-up fee?

A: There is a one-time fee of $25 per machine which is used to cover the cost of power and network cables

Q: Do you offer support and/or repair services?

A: While we will not diagnose the issue, we will help you diagnose it and we will help you fix problems that can be resolved with dashboard, fan or power supply replacements

Q: Will I be compensated for downtime?

A: Yes, you will be compensated for any downtime caused by internet or power incidents that go beyond our 99% uptime guarantee per month. A credit will be issued against the next month's billing

Q: Do you monitor pool status?

A: No but our monitoring software will allow you to receive alerts if any of your miners are not connected. We strongly urge you to have a backup pool configured on every machine

Q: Can I get VPN access to my miners?

A: You will have full access to your miners through our monitoring software.

Q: Will you host a GPU mining rig?

A: We do not currently accept GPU miners. If you have a need to host a substantial number of enclosed rigs, please contact us.

Q: Will I prepay for your services?

A: All services require a payment in advance by the 1st of each month for that month.

Q: What happens if I miss my payment?

A: The machines will either be shut down or mined to DC Mining pools until your payment is made.

Q: How can I trust that my equipment is safe with you?

A: The DC Mining team has developed a lot of good relationships based on many factors with trust being the foundation. References are available upon request. Additionally, all of our locations are access controlled and monitored 24/7/365.

Q: Do you sell equipment?

A: No, we do not sell equipment

Q: Do you offer cloud mining or sell hashrate?

A: No, we only offer colocation hosting of ASIC miners.

Q: Is your power from renewable energy sources?

A: Our power supplier, Mid-American Energy, generates power from 83.6% renewable sources as of 2020

Q: After reserving space, how long do I have until I need to start using it?

A: 30 days is the typical amount of time we will hold space. We also do understand presales and extended shipping times so we will do our best to accommodate on an individual case basis

Q: Will you configure my machines/pools for me?

A: No, machines are directly tied to your wallet and that becomes a liability issue

Q: Will you help me sell my miners?

A: We will not directly get involved in transactions but we do have an extensive network of people we can put you in contact with that may buy your miners

Q: Will you buy my miners from me?

A: No, we do not purchase miners or trade for services

Q: How dependable is your power?

A: Our experience with underground feeds from Mid-American Energy has always been very dependable. Since 2013 we have only had 82.6 minutes of outage time.

Q: How dependable is your internet?

A: We have incorporated redundant internet providers, firewalls and switches to ensure internet connectivity is not an issue.

Q: What types of cryptocurrency are there?

A: Bitcoin (BTC), Litecoin (LTC) and Ethereum (ETHER) are just a few. To learn more, stay tuned for our vlog.

Q: How much do you charge per kilowatt (kW)?

A: Generate your quote here.

Q: Where are you located?

A: We are currently located in Davenport, IA which falls outside of tornado alley and the Madrid fault line. Additional locations are coming soon

Q: What makes you different from a mining farm?

A: Our experience in designing and building data centers focuses on the critical factors to keep your miners up and running longer. Expertise in clean airflow and power quality set us apart from the rest.

Q: What is your hosting capacity?

A: 6 megawatts in Davenport, IA with more locations coming soon!

Q: What is the current rate for power?

A: $0.06 per kWh is the blended power rate for summer/winter.

Q: For what does the hosting fee per kW pay?

A: This fee is for the cost of the airflow/filtration, power and network infrastructure necessary to optimally run your equipment. Plus, since we are passing through the power costs, we need to make a little dough for ourselves.

Q: How is my power usage calculated?

A: Usage data that comes from each of the miners is aggregated through the Prospector View software which generates the monthly power report. This is the same report you have access to in your personal miner dashboard. 

Q: How is your billing different from other hosting facilities?

A: We offer metered power billing, which is a more customary practice for server hosting but unique for miners. Never mine at a loss again! Click through to our Services page for a full list of benefits.

Q: Why are you taking this different approach to billing?

A: Because we are miners ourselves and we understand where you are coming from. We have built this model to be sensitive to downtime associated with major market dips while allowing us to execute a successful business plan. 

Q: Is there anything that would change my costs?

Fortunately, our energy provider (MidAmerican Energy) uses enough renewable energy that our power costs rarely, if ever, fluctuate. Our data center experience reflects this statement as we have not seen any significant increases over the past 10 years.